Customer Service + + +

After an unexpected delay in finding a new tenant, I was contacted by the team at Platinum who offered to assist and find a tenant asap. I was impressed by this proactivity, and their understanding that time was of the essence. Their strategy put my needs as the priority, and within a few days, and a few out-of-hours inspections, new tenants were found. I was extremely grateful for the fantastic effort that Platinum put forward to move things along as quickly as possible.
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Kind regards
Georgia

- Georgia Jarrett - Mermaid Beach

Superior Customer Service!

Hi Sarah,

It is with pleasure that we offer our testimonial for the service you have provided in securing a tenant for our property.

My wife and I had not seriously considered either selling or renting our property until you Sarah, knocked on our front door and introduced yourself. Through your pleasant demeanour you were able to so very professionally convey your message extolling the advantages for our consideration of dealing through Platinum Realty should we be inclined to either rent or sell our property.

The fact that we were impressed with your express representation convinced us to take advantage of the opportunity. You immediately introduced us to John Cepero, Platinum's Principal, who glowingly qualified you and reinforced your message of the superior service that Platinum offered.

We took up your offer and entered into a Rental Agreement. During the process we were introduced to the Platinum Staff who all presented with the same enlightened, friendly, optimistic attitude that we had by now come to accept as the norm through our interactions with yourself and John. Our comfort zone was further enhanced on our meeting with your Senior Property Manager, Judy Morgan. We knew we were in good hands.

And now the icing is on the cake. You have secured and settled in an excellent tenant at the asking rental price and Raylee and I thank you sincerely.

It is without any hesitation that we would recommend you and the Platinum Team to any prospective Landlord.

With kindest regards Geoff and Raylee Bordiss

- Geoff and Raylee Bordiss - Broadbeach Waters

Testimonial

Sarah Allen Outstanding Service

Platinum Realty – Mermaid Beach .
I have had many dealings with real estate agents over many years, and I was very impressed with the way Platinum Realty Rentals dealt with my application/enquiry from day one!
During my application process, I met the Principal, John and other staff who were very welcoming.
I would particularly like to mention Sarah Allen for her great service and support from the viewing to handing over the keys!
I have no hesitation in recommending Sarah Allen as a GEM, when it comes to Property Executives!
Thank you, Sarah for everything you did to make our move, into our new ‘home’ as quickly as you did! I appreciate how you dealt with my/our personal circumstances at the time!
You made me feel like a persona and not just an application member!!
We are very happy here!!
Thank you!!

Kind Regards, Joanne Fusca

- Joanne Fusca - Palm Beach

Exceptional Service Delivered By Sarah Allen

My rental property was on the market for several weeks vacant with no tenant.

Sarah Allen from Platinum Realty contacted me and suggested I give her company an opportunity to help with leasing my property. I a very short period of time Sarah had my property rented with an excellent tenant.

If you want the best service available for your investment property on the Gold Coast, then look no further than Platinum Realty.

Sarah Allen and her team had my property rented within 48 hours. Sarah is the most efficient and hyper-responsive person I have ever dealt with, and her team - the most professional. Highly recommended.

- Cathy Blasonato - Mermaid Waters

Testimonial

Amazing Service

What can we say... John from Platinum Realty sold our house in 2 days!!!

The photos of our house personally done by John were absolutely stunning. His service was extremely professional and full of enthusiasm.

Platinum also helped us purchase our new home in the dream location.

We highly recommend them for selling, buying or renting your next property.

Joe and Monique Driessens

Reactive Energy

www.reactiveenergy.com.au

Joe Driessens Managing Director
Ph. 1300 859 882
Mobile. 0430 430 783

- Joe Driessens - Burleigh Waters

Dealing with John

Dealing with John has been an absolute pleasure. He is extremely knowledgeable of the property industry and takes pride and care in selling your property. My home was listed and sold in 2 weeks for a great price after being with another agent for 3 months unsold. Handling of the sale was done professionally and John was always available in person or via telephone when needed. If you are looking for a great agent who will do their utmost to secure you the best deal, contact John Cepero.

- Steven Whitehead - Ormeau

Testimonial

John Cepero recently sold

John Cepero recently sold our property at Burleigh Waters, for a better than hoped for price, in only a few days. John was the most professional agent we have ever dealt with, he kept us up to date with every aspect of the sale.

John has superb communication skills and quickly builds rapport with prospective buyers. John is a warm and genuine man and we would love to recommend him as the best person to sell your property without the usual associated angst of many other agents. John achieved the best price for us we couldn't have been happier - thank you John.

- Helen and Leif Sharpham - Burleigh waters

Testimonial

Acting in your best interest

After several very frustrating appraisals from supposedly successful local agents, we made the decision to engage John Cepero to sell our home, following a friend's strong recommendation.

We had purchased the property 4 years earlier and had followed the number 1 rule - purchase the worst house in the best street. We had invested a great deal of hard work, time and money into improving our property and became frustrated with local agents who appeared to be under valuing it in order to achieve a quick, easy sale.

John was different to every other agent we had encountered. He listened. He understood our needs and it was very evident that he was representing our best interests. He was extremely professional in every way.

Not only did John sell our home in 2 days, but he achieved an excellent result, far more than the other agents had quoted. We are so thankful to have encountered John as he knew the property's true value.

If you want an agent who will professionally represent YOU the seller, he is the only one I would recommend.

- Aaron Montgomery - Edens Landing

I would just like to say how happy my partner and I...

Good morning,

I would just like to say how happy my partner and I are about the excellent service your employee Sarah was to our interest in renting a property through your company.

We had sent an after business hours message to her mobile which Sarah responded straight away with a reply to view the property of interest at our earliest convienence.

Sarah had gone out of her way to suit our busy schedule and was very friendly and approachable . Looking for the right property is extremely stressful when working busy hours and it was refreshing to be treated with the kindness , respect and compassion by Sarah.

After submitting our application form , her prompt response was impeccable.
We had a reply within hours of our application which shows efficiency within your company.

I would highly recommend your company to anyone interested in purchasing or renting a property.

- Annette Osman - Nerang

Thank you for your professionalism and friendly attitude.

I would like to thank you for the great job you did in selling my property. You
service level was exceptional.

I was particularly impressed with your positive and flexible approach. I thought I had set the sale price of my property slightly high (to test the market). However, with your positive attitude and hard work I was able to get a contract within a week.

Selling a house can be very nerve wrecking however you kept me updated on a daily basis which made me feel at ease with this process.

Thank you for your professionalism and friendly attitude. I would have no hesitation in recommending you to all my friends (in fact, I know you will definitely get some calls from the neighbours due to a great job you have done) J

- Satinder Singh - Lending Specialist - Queensland

Sold 18 Melody Street Mermaid Waters

My family and I have lived on the Gold Coast for 16 years and throughout this
time, we have had several dealings with local real estate agents. When it came time to sell our property, we sought input from numerous agents that we had developed a rapport with over the years.

After having met with John Cepero to discuss the sale of our property, we were most impressed with his advice, strategy and approach. There were no gimmicks, hard sales tactics or promises that were not kept, just solid well formed professional opinion and guidance.

We are incredibly pleased with the decision to engage John Cepero and his team at Platinum Realty to represent our property. He worked the property hard and despite having a solid contract in place, he continued to work the property and open it for inspections.

John is exceptionally knowledgable and an excellent communicator and skilled
negotiator. I’m glad to have had him on my side through the negotiations.Not only did he achieve our expectations, but he did so in a short period of time.

If you are considering selling your property, look no further. The bespoke service this boutique agency offers is not comparable to any other agent I have ever worked with.

Thank you John and Team for your hard work, dedication, keeping us informed
every step of the way and most importantly for selling our home. Great job!

- Marco and Eva Lai - Mermaid Waters

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