Emergency Repairs | Platinum Realty

Emergency Repairs

Tenant - Emergency Repairs

Urgent Maintenance Instructions

Please see the list below of what constitutes an urgent repair under the QLD Residential Tenancies Act:


  • A burst water service or serious water service leak including hot water service;
  • A blocked or broken toilet (Lavatory) system;
  • A serious roof leak;
  • A gas leak;
  • A dangerous electrical fault;
  • Flooding or serious flood damage;
  • Serious storm, fire impact damage;
  • A failure or breakdown of any essential service provided by the landlord or agent to the premises like gas, electricity, hot water, cooking, heating or water supply;
  • A failure or breakdown of an essential service or appliance on the premises like gas, electricity for cooking, water supply or heating;
  • Any fault or damage that makes the rented property unsafe or insecure;
  • A fault or damage likely to injure a person or damage property or unduly inconvenience a resident at the premises;
  • An appliance, fitting or fixture which is not working properly and causes a substantial amount of water to be wasted.
  • A serious fault in a staircase, lift or other common areas of the premises that unduly inconvenience a resident in gaining access to, or using the premises.

Routine Repairs are repairs other than emergency repairs.

Emergency Tradespeople Contact:

The following tradespeople can be contacted after hours ONLY if the maintenance is in one of the above categories. Please Note: If you contact a tradesman and it’s not considered urgent you will be charged for their time.

  • Plumber/Hot Water: Call Platinum Realty  Rentals on:       0422 272 760 or John Cepero 0411 308830
  • Electrician: Call                                                                    0422 272 760 or John Cepero 0411 308830
  • Locksmith: Call                                                                    0422 272 760 or John Cepero 0411 308830
  • Glazier:      Call                                                                    0422 272 760 or John Cepero 0411 308830

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